BURNING BEACH FESTIVAL TERMS & CONDITIONS
Any purchase or possession of tickets (including wristbands, the “Ticket(s)”) for the Burning Beach Festival (the “Festival”) constitutes the irrevocable acceptance of, and the agreement to be bound by, all of the terms and conditions contained herein, by you as either the purchaser, custodian or bearer of the Ticket(s) (hereinafter referred to as “You” or “Your”). You further acknowledge and agree that PT. Tropical Entertainment Ltd (the “Event Organizer”) may, from time to time, modify, add, remove, supplement, amend, update or otherwise revise any or all of the terms and conditions contained herein from time to time, without advanced, direct or individual notification to you (collectively “Revise or Revision(s)”) and which Revisions shall, at the sole and absolute option of PT. Tropical Entertainment Ltd, relate back to the date of purchase. PT. Tropical Entertainment Ltd shall have the right to periodically Revise all or some of the terms or conditions specified herein by posting such Revisions on the festival’s website located at burningbeach.com (the “Site”). By purchasing a ticket, you agree to these terms and conditions.
2. REVOCABLE LICENSE
Your Ticket shall at all times be deemed a revocable license issued by PT. Tropical Entertainment Ltd, as the licensor hereunder or its respective designee(s) (“PT. Tropical Entertainment Ltd,” and sometimes also referred to as, “we,” “our” or “us”) for the sole purpose of accessing the venue which the Festival is scheduled to occur (the “Venue”) and for attending the Festival (the “License”). The License may, at the sole and absolute option of PT. Tropical Entertainment Ltd, be revoked at any time by PT. Tropical Entertainment Ltd with or without additional notification to You, which includes denying You access to the Venue upon or due to any violation, or suspected violation of any or all of these terms and conditions or for any violation or suspected violation of any applicable laws, policies, rules or regulations, as determined by PT. Tropical Entertainment Ltd.
- The purchase of any addon is bound to the preceding purchase of a festival ticket
- All tickets are unique and identified through their unique serial number and QR code which will be scanned upon entry
- Upon entry your ticket will be scanned in order to check you into the festival, and a wristband will be given to you allowing access to the Festival and other Zones depending on addons you may have purchased
- For ticket holders who also bought accommodation and travel addons our team will contact you to obtain necessary details (names, passports, etc….)
- To check-in to the festival grounds it is mandatory you bring with you a paper or electronic copy of all your tickets or you will be refused access to the festival grounds
4. LOST, STOLEN OR DESTROYED TICKETS
PT. Tropical Entertainment Ltd, its processors and agents assume no legal, financial or other liability whatsoever for any lost, stolen, destroyed or mislaid Tickets. Following the delivery of Your Tickets, You assume 100% risk of loss relating to the Tickets, including any risks of loss associated with lost, stolen, mislaid, or destroyed Tickets.
5. NO RESALE
Tickets purchased by You are intended for personal use only. If You obtain Your Ticket(s) from any unauthorized source(s), You fully assume all risks associated with such Ticket(s), including that such Ticket(s) may have been reported lost or stolen or that such Ticket(s) may be counterfeit and in all cases, such Ticket(s) shall be voidable and dishonoured by PT. Tropical Entertainment Ltd with or without advanced notification to You. You agree that the resale, or the attempted resale by You of any Ticket at a price greater than the face value is strictly prohibited and constitutes a violation of these terms and conditions. In such cases, including any profiting by reselling, trading, or brokering Tickets purchased through the Site, PT. Tropical Entertainment Ltd shall have the right to cancel all or part of the applicable ticket order or may, at PT. Tropical Entertainment Ltd sole option, elect to put all or part of Your order and all or part of other pending orders in Your name at Will Call. If PT. Tropical Entertainment Ltd cancels Your tickets, a refund for the face value of the tickets, minus a 25% per ticket processing fee, will be issued to the purchaser of record and no other service, processing, or shipping fees shall be refunded. PT. Tropical Entertainment Ltd reserves the right to cancel Your order(s) without notification for violating or the suspected violation of the terms and conditions of this provision. PT. Tropical Entertainment Ltd also reserves the right to investigate all orders suspected to be in violation of this provision and shall be the final arbiter regarding violations or potential violations hereunder.
6. NOT REDEEMABLE FOR CASH.
Your Ticket is not redeemable for cash.
7. CHANGES TO LINE-UP, DATE OR VENUE
PT. Tropical Entertainment Ltd, shall at any time prior to the Festival, have the right to change the Venue, Artist Line-up, Festival Times, Festival Dates or any or all other components of the Festival, at any time, with or without advance notification to You and without any compensation to You. By purchasing a ticket, you agree to these terms and conditions.
8. FESTIVAL CANCELLATION BY PT. TROPICAL ENTERTAINMENT LIMITED
Upon the occurrence of a Festival cancellation by PT. Tropical Entertainment Ltd, PT. Tropical Entertainment Ltd shall have the option to either: (a) elect to issue a refund to the Ticket purchaser of record in an amount equivalent to the face value of Tickets only (or a pro-rata portion thereof, in event of partial Festival cancellation) or (b) reschedule the Festival for a future date within the 12-month period immediately following the Festival cancellation by PT. Tropical Entertainment Ltd. In cases of the rescheduling of the cancelled Festival for a future date, You shall not be entitled to refund. By purchasing a ticket, you agree to these terms and conditions.
9. REFUNDS DUE TO CANCELLATION BY PT. TROPICAL ENTERTAINMENT LTD
If PT. Tropical Entertainment Ltd’s election to issue refunds under subparagraph (a) of this Paragraph 8 hereunder the following shall apply: PT. Tropical Entertainment Ltd shall issue refunds, on a pro-rata or “per day” basis for multi-day Festivals, as applicable. For purposes of determining any pro-rata refunds due, PT. Tropical Entertainment Ltd shall only be required to issue refunds in “whole days” and once Venue gates open, the Festival on that particular date shall be deemed to have been delivered in its entirely and not subject to refund. You shall only be entitled to refunds for those days for which You purchased Tickets and for which Venue access was never granted during the course of an entire day. Delayed gate openings shall not be subject to refunds. Under no circumstances shall You be entitled to a refund of any shipping, handling or other processing fees. By purchasing a ticket, you agree to these terms and conditions.
10. FORCE MAJEURE EVENTS
Upon the occurrence of a Festival Cancellation due to reasons other than by as specified in Paragraph 8 above (“Festival Cancellation By PT. Tropical Entertainment Ltd”), including but not limited to, events outside PT. Tropical Entertainment Ltd’s control, acts of God, riots, wars, insurrection of military power, civil rebellion, production delays, strikes, hurricanes, tropical storms, earthquakes, floods, tsunami, fire, natural disasters, inclement weather (regardless of severity), failure of public infrastructure (utilities networks), pandemics, epidemics, coronavirus, monkey pox, impracticability (extreme and unreasonable difficulty), PT. Tropical Entertainment Ltd shall, at its sole and absolute option (a) have the right, but not the obligation, to issue You a refund (including partial refunds on terms specified or contemplated in Paragraph 8 above) or shall at its option, (b) elect to postpone the Festival or (c) cancel the Festival without further legal or financial obligation or liability to you, including the obligation to issue You a refund or to reschedule the Festival. Purchasing Tickets pursuant to these terms and conditions subjects You to a high degree of risk relative to possible Festival cancellations. If PT. Tropical Entertainment Ltd elects to issue a refund, the Ticket purchaser of record shall be refunded in an amount equivalent to the face value of Ticket(s) only. If PT. Tropical Entertainment Ltd elects to reschedule the Festival for a future date, You may not be entitled to a refund. Under no circumstances shall You be entitled to a refund of any shipping, handling or other processing fees. By purchasing a ticket, you agree to these terms and conditions.
11. POSTPONEMENT OF FESTIVAL
Unless otherwise specified herein, at all times prior to the Festival, PT. Tropical Entertainment Ltd reserves all rights to cancel or postpone the Festival or to change the Venue, the artist lineup, time, the date of the Festival or other Festival-related components without any obligation by PT. Tropical Entertainment Ltd to give You additional or prior notice or compensation.
12. NOTIFICATION OF FESTIVAL CANCELLATION OR POSTPONEMENT
If Burning Beach Festival is cancelled or postponed, whether in whole or in part, or if the Venue is closed, PT. Tropical Entertainment Ltd shall post a notification on the Site relating to such cancellation or postponement.
13. CANCELLATION POLICY BY YOU
Tickets as well as addon’s purchased through the festival’s website and limited to Vip, Novotel Comfort & Dining Experience and Cabanas are refundable as follows:
- Cancellation at least 31 days prior to the event: 90% refund (a 10% fee will be retained to cover for banking and administration costs)
- Cancellation at least 14 days prior to the event but less than 31 days: 50% refund
- Cancellation less than 14 days prior to the event: no refund
Accommodation and Charter Flight addons are subject to separate cancellation policies and subject to Host and Carrier cancellation policies.
14. TICKET CONFIRMATIONS; PROOF OF DELIVERY
Your Ticket order confirmation shall serve as conclusive and indisputable proof of Delivery of Your Ticket. You agree to notify PT. Tropical Entertainment Ltd prior to the start time of the Festival if you have not received Your Ticket.
15. ASSUMPTION OF RISKS
You assume any and all risks, whether expressly set forth herein, as well as, any other risks and dangers incidental or in any way relating to your presence during the Festival, including any risks that occur prior, during or after the Festival or any risks that are not foreseeable, such as, any and all risks arising from or relating to the acts or omissions of others (including Artists, Festival attendees, the Venue owners or operators and its staff, employees and agents; or the Festival organizer, its affiliates, subsidiaries, officers, directors, employees, members, partners, agents or designees).
16. LOST OR STOLEN PROPERTY
Festival organizers and all involved parties including the Venue shall not be held responsible, financially or otherwise, for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere in the Venue or during the Festival, regardless of fault. You assume all risks of loss associated with the loss or damage to Your personal property.
17. FESTIVAL HAZARDS
You assume all risks of personal injuries relating to Your attendance of the Festival including, but not limited to hearing loss, seizures and other health conditions incidental, relating to or arising from extremely loud music and sounds; strobe, hydro, pyrotechnic, animatronic lighting and other special effects, such as flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections and fireworks during the Festival and whether such injuries occur subsequent to the Festival.
18. LOUD MUSIC AND SPECIAL EFFECTS WARNING
All or designated areas of the Venue during the Festival may be subject to extremely loud music and sounds, as well as, strobe, hydro, pyrotechnic, animatronic, lighting, and other special effects, including flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections and fireworks. Women who are pregnant and individuals who suffer from certain health conditions, including seizures, light sensitivity or any other health condition that could be aggravated by these special effects should consider this warning before attending the Festival, as such special effects may cause or induce seizures, diminished or hearing loss and other health conditions.
In exchange for additional consideration, the receipt and sufficiency of which is acknowledged herein by You and PT. Tropical Entertainment Ltd, You agree to defend, covenant not to sue, indemnify, save and hold harmless and forever release, PT. Tropical Entertainment Ltd, the Venue, and all their respective subsidiaries, affiliates, officers, directors, principals, members, employees, authorized agents, predecessors, assigns, successors, licensees and designees (collectively the “Indemnitees”) from any and all injuries (whether personal injuries, property damage or otherwise), demands, suits, and/or claims relating in any way to the Festival, to the maximum extent permitted by applicable law.
20. RIGHT TO RECORD AND EXPLOIT YOUR IMAGE
In exchange for additional consideration, the receipt and sufficiency of which is acknowledged herein by You and PT. Tropical Entertainment Ltd, PT. Tropical Entertainment Ltd shall have the right to publish, print, display or otherwise publicly use for purposes of trade or for any commercial or advertising purpose the name, image, portrait, photograph, voice, or other likeness of You without Your additional express written or oral consent. PT. Tropical Entertainment Ltd shall also have the right, but not the obligation, to use Your name, image, portrait, voice, photograph, or other likeness in connection with the resale or other distribution of literary, musical, or artistic productions or other articles of merchandise or property without Your additional consent in connection with any sale or distribution thereof. You further acknowledge and agree that PT. Tropical Entertainment Ltd shall be the sole and exclusive owner of any work containing Your image. In exchange for additional consideration, the receipt and sufficiency of which is acknowledged by You and PT. Tropical Entertainment Ltd, PT. Tropical Entertainment Ltd shall also have the right to record, utilize, publish, print, display, exploit and publicly use Your name, image, likeness and voice in medium, whether not existing or hereinafter created, including via any broadcast, re-broadcast, live stream, recording or other reproduction of Your image at or about the Festival, and whether in or out of context.
21. NO ILLICIT DRUGS; NO WEAPONS
In line with Indonesian Laws and Regulations, PT. Tropical Entertainment Ltd and the Venue maintain a zero-tolerance policy regarding the illegal or illicit drug use at the Venue or otherwise during the Festival. You knowingly, intelligently and voluntarily consent to be searched by PT. Tropical Entertainment Ltd for the presence of illegal or illicit drugs, weapons and/or other prohibited items prior to or during Your presence at the Festival or Venue and agree that the discovery of any prohibited items shall constitute a violation of PT. Tropical Entertainment Ltd’s anti-drug policies and shall correspondingly give PT. Tropical Entertainment Ltd the right to immediately revoke Your License to access the Venue, to attend the Festival and to deny You any future admission to the Festival or Venue without any legal or financial liability to You. In exchange for additional consideration, the receipt and sufficiency of which is acknowledged by You and PT. Tropical Entertainment Ltd, You correspondingly agree to defend, covenant not to sue, indemnify, save and hold harmless and forever release, Indemnitees for any losses, whether personal injury or property damage, resulting from or relating to Your illicit drug use, Your use of weapons or anything in violation of these terms and conditions.
22. PROHIBITED ITEMS AND ACTIVITES
The following items (further detailed in paragraph 28) and activities are strictly prohibited at the Festival: the use of cameras, video or audio recording equipment; outside food or beverages; unauthorized vendors or performers; handing out fliers or leaflets; pets; oversized bags (permitted bags will be subject to search); wagons; fireworks; radios or other music players; placards or signs; illegal conduct of any kind; conduct that unreasonably interferes with the enjoyment of the Festival by others or poses a threat to public safety, as determined in the sole discretion of PT. Tropical Entertainment Ltd. PT. Tropical Entertainment Ltd reserves the right to terminate Your License to the Venue at any time if You engage in any prohibited activities.
PT. Tropical Entertainment Ltd, at all times, has the right to assign or delegate any or all of its rights, title and interests or duties hereunder without notification to, or consent by, You.
24. INTEGRATION CLAUSE
You agree that the terms and conditions contained herein, and as amended from time to time by PT. Tropical Entertainment Ltd, represent the entire agreement between You and PT. Tropical Entertainment Ltd with respect to its subject matter hereof, and shall supersede and replace all prior contemporaneous understandings, communications, and agreements, written or oral, regarding such subject matter.
25. ARBITRATION OF DISPUTES
Notwithstanding anything contained herein to the contrary, You agree that any disputes arising from or relating to Your purchase of Tickets hereunder or any related transaction relating to the use of the Site or its services or any relationship or dispute between You and PT. Tropical Entertainment Ltd or You and any company or person employed by or which is affiliated with either PT. Tropical Entertainment Ltd, this Agreement and/or any policies or practices of any of the above mentioned companies or persons (a “Dispute”) shall only be resolved by arbitration. THE PARTIES TO THIS AGREEMENT GIVE UP THEIR RESPECTIVE RIGHTS TO GO TO COURT in connection with any Dispute and that such rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. NO PARTY TO WHICH THIS AGREEMENT APPLIES SHALL BRING OR PARTICIPATE IN ANY CLASS ACTION OR OTHER CLASS PROCEEDING IN CONNECTION WITH ANY DISPUTE. No party bound by this Agreement agrees to class arbitration or any other arbitration proceedings where a person brings a Dispute as a representative of other persons. The parties shall participate in non-binding mediation before commencing any arbitration (or taking any other action). If the parties are unable to resolve a Dispute by informal means, the arbitration of Disputes will be administered by the relevant Indonesian Authorities. This Agreement shall be governed and construed in accordance with the laws of Indonesia, notwithstanding any contrary choice-of-law principles, and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise.
26. CHARGEBACK DISPUTES
In light of Your agreement to all the terms and conditions contained herein, You further agree, that in no event shall you commence a chargeback dispute with Your credit or debit card relative to the Tickets or services purchased hereunder or regarding any amounts forfeited hereunder any or similar charge reversal. You further agree that PT. Tropical Entertainment Ltd shall not have a legal obligation to mitigate any of its potential or actual losses sustained hereunder.
27. FOREIGN CURRENCY REFUNDS
PT. Tropical Entertainment Ltd shall not be responsible for any exchange rate losses incurred during the order or refund process. PT. Tropical Entertainment Ltd shall not be obligated to issue refunds to Ticket purchasers who have mistakenly purchased tickets in a currency other than the currency intended.
By making a purchase of Ticket(s), You acknowledge and agree that You are at least 18 years of age. You cannot share or duplicate tickets. Tickets shall not be used for advertising, promotion (including contests and sweepstakes) or other commercial purposes without the express written consent of PT. Tropical Entertainment Ltd.
Burning Beach Festival is open to all ages but for minors (below the age of 18), the following rules apply:
- For children up to the age of 12, entry is free of charge if accompanied by their legal representative (proof of ID will be requested)
- Minors (below the age of 18) are not allowed to the festival grounds if not accompanied by their legal representative (proof of ID will be requested)
- The purchase of alcoholic beverages is allowed only to festival attendees who are 21 years of age and above (cashless bracelets will automatically restrict alcohol purchase to underage festival attendees)
29. NON-EXHAUSTIVE LIST OF PROHIBTED ITEMS
Items Prohibited from the Event Site
- Weapons of any kind
- Illegal substances (including narcotics) or drug paraphernalia
- Aerosol cans or sprays (including sunscreen)
- Framed or large backpacks (larger than a 20 x 15 x 13)
- Glass containers
- Outside food or beverages
- Large chains or spiked jewellery
- Fireworks, sparklers, or incendiary devices
- Coolers or lunchboxes of any size
- Tents or canopies of any kind
- Video recording equipment
- Professional still camera equipment (no detachable lenses, tripods, large zoom lenses, and/or commercial-use camera assemblies)
- Tripods, Monopods, and Selfie-sticks
- Audio recording equipment
- Flags and/or flagpoles
- Opened, unsealed packs of cigarettes
- Soccer balls, footballs, Frisbees, or other projectiles
- Focused-light devices, including laser pointers
- Items intended for sale/promotion
- Water guns, water balloons, and/or any other kind of water projectile
- Pets (except service animals with a current rabies certification)
- Any item that can be used to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods
- Wagons and strollers
Burning Beach Festival strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), also known as “Drones,” on, from, or above Burning Beach Festival premises without specific written permission from an official of PT. Tropical Entertainment Ltd. This includes all UAVs regardless of size, weight, or purpose. If you are found to be using or in the possession of a UAV or “Drone” while at Burning Beach Festival, it will be confiscated by staff and held for the remainder of the event.
- Items Allowed to the Event Site
- Sunscreen (non-aerosol)
- Beach blankets and towels
- Non-professional cameras
- Sealed, unopened packs of cigarettes
- Prescription and OTC medications subject to specific conditions*
* Prescription medications are allowed only in the original prescription bottle. Any persons attempting to bring in prescription medication must have a government-issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Further, if a patron has mixed multiple pills in a single prescription container or if a person is attempting to enter with prescription pills in a non-prescription container, medical representatives should be involved to make the final determination about whether or not such pills are to be allowed in the venue.
Over-the-counter medications are allowed in provided that they are new and in the original, factory-sealed container.
30. ENTRY CONDITIONS FOR GUESTS
The following additional conditions apply to guests entering the Event Site.
- All guests and their belongings are subject to search
- Any prohibited item that is surrendered to security at search points will not be returned
- Allowed and Prohibited lists are subject to change
- The Event and private security personnel at the entrances reserve the right to make the final determination on allowed and not allowed items
31. DRESS CODE
You are requested to wear appropriate clothing during the whole duration of the festival which are in respect of Indonesian and local Lombok customs.
While it is recommended to not bring valuables to Burning Beach Festival besides the strict necessary, deposits and lockers will be available for a surcharge.
Burning Beach Festival is being held beach front. Swimming is at your own risk.
33. UNNAPROPRIATE BEHAVIOUR
The event organiser reserves the right to exclude any participant from the festival grounds if the festival’s security deems their behaviour inappropriate or dangerous. It is entirely to the organizer’s and venue’s discretion to judge on such cases.
Any recording of the event for commercial purposes without the written consent of PT. Tropical Entertainment Ltd is strictly prohibited and will result in legal action against you by involved parties (artists, event organiser).